Frequently Asked Questions

1. Do you need to dig up my road when I switch my supplies to Utilita?
No, your electricity, gas and telecoms will be supplied by your existing cables and pipes.

2. My home is already well insulated, should I bother signing up with Utilita?
Yes, even new homes have little chinks in their insulation armour that let heat out. We believe that every home has the potential to improve its energy performance.

3. How do I read my electricity or gas meters?
If you are unsure of how to read your meter you can get our guide here. You can send your readings via our Freepost Meter Reading card, which you will have received in your welcome pack. Alternatively call our dedicated Meter Reading Line FREE on 0800 310 1944.

4. What happens if I have a complaint?
In the first case please speak to one of our Customer Service Advisors, who will do all they can to resolve your issue straight away. If they are unable to help, or if you are not happy with the resolution, your complaint will be passed to a Manager. If this does not produce a satisfactory outcome, then you can take your case to the Energy Ombudsman. Full details of our complaint handing process, including other organisations that can give you advice, are available here. Complaint Handling Process

We do have other Codes of Practice, as follows.