Utilita Offers Online Top Ups

Utilita now offers online top ups to Utilita Get Smart customers. Utilita has signed a 3 year contract with Eckoh, the UK’s leading developer of speech recognition solutions for customer Contact Centres, to provide real-time web card payment services to commence in September 2010. This service will allow Utilita customers to make payments for electricity and gas via a secure web card payment facility provided by EckohPAY.

Utilita customers that have pre-pay meters will be able to purchase electricity or gas using the EckohPAY web service. Customers will be pre-identified by the system through a unique meter ID detailed on their top-up card. The card authorisation and settlement will be handled in real-time and the customer will be issued with a code, which is sent via SMS directly to the meter to activate the purchased electricity or gas.

Bill Bullen, Managing Director and Founder of Utilita, commented: “We wanted to implement technology to enhance the service we provide to our customers. Eckoh’s proven experience in our industry and customer-centric approach to their solutions provides with every confidence that the service will prove very successful for both our customers and for Utilita.”

Nik Philpot, Chief Executive Officer of Eckoh, added: “Eckoh is delighted to announce Utilita as a new client and a further win for our EckohPAY product. Utilita are committed to delivering a great customer experience and Eckoh can offer a quality of service that will enable them to achieve this goal. We look forward to working alongside them.”