From our tech to our customer service - we want to make sure every customer can understand their energy. We’re committed to ensuring all our customers have equal access to our services, regardless of technology or ability. If you need any additional help browsing our website or speaking to our Customer Care Team, please try the tools below.
We work with Digital Accessibility champions, Recite Me to make our website compatible with their Website Accessibility Assistive Toolbar. For help ranging from visual impairments, learning difficulties, English as a second language and more, simply click the speaker icon in the top right corner.
Those who may be deaf or hard of hearing shouldn’t be restricted when it comes to calling our Customer Service Team for urgent assistance, advice or help with their energy. We work with InterpretersLive! to provide an interpreter when needed.
The InterpretersLive! service is available during our normal opening hours with the StarLeaf app. These hours are:
To get started, simply download the app on your smartphone, or you can use the service to contact us on your desktop computer too.
There’s more info on InterpretersLive!* in our handy FAQ below.
You can also pre-book British Sign Language (BSL) Video Interpreters and other types of remote communication support for anytime and anywhere via any video platform. Plus, this is a free service, which you can access without using your mobile data.
To download the app, visit their website. It's completely free of charge for your mobile, laptop or tablet device.
*Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation, they’re committed to continuous improvement and are externally assessed annually, to ensure progress is maintained. View the full Privacy Policy here.
