Smart meters explained.

No more trips to the shop to top-up or estimated energy bills. Smart meters track your actual energy usage to put you in control - all at no extra cost.


Start saving with a smart meter.

Your In-Home display lets you see how much energy you are using at different times of the day, week, month or year, which could help you cut your energy usage and your bills by highlighting ways you can be more energy efficient.


Only pay for what you use.

Smart meters send your actual energy usage to us which means you don’t have to send meter readings or rely on estimated bills.

Make payments on the go.

Smart meters allow you to top-up online or on the My Utilita app - so no more trips to the shop. You can pay from the comfort of your own home.

Understand your energy usage.

Use your In-Home Display to track how your usage impacts your available credit. Plus, make smart choices on how you can save energy and money.

Manage your energy with My Utilita.

It’s packed with features that make managing your account a breeze and won ‘Best App’ at the Uswitch Energy Awards in 2020.

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Quick and easy energy top-ups.

No more annoying trips to the shop to top-up your meter. Top-ups are now at your fingertips with the My Utilita app.

My Utilita

Energy that’s a step ahead.

Get the most out of your energy with features from Energy+ including usage insights, monthly reporting and so much more.



  • What is a smart meter?

    A smart meter uses the latest technology to put you in control of your energy usage and spend. They come with a portable screen called the In-Home Display and are usually situated where your old meters were, such as under the stairs or in a kitchen cupboard.

  • How much does a smart meter cost?

    They are installed at no extra cost by our expert engineers.

  • How does a smart meter work?

    A smart meter measures the amount of gas and electricity you consume. They send this information to your In-Home Display and automatically – and securely - send regular meter readings to your supplier via a wireless network.

  • Will a smart meter save me money?

    Smart meters, via the In-Home Display, provide real-time updates of your energy usage and convert it into pounds and pence. By adjusting your behaviour to use less energy day-to-day based on feedback received from your smart meter’s In-Home Display, you could save on your bill or, if you are a Pay As You Go customer, make your top-ups go further.

  • Are there any other benefits?


    • Smart meters automatically send out readings to your supplier, saving you the hassle of submitting them yourself.
    • No more estimated bills, so you only pay for the energy you use.
    • Smart meters are Pay As You Go friendly.
    • Smart meters make the invisible visible. You can see your energy usage in pounds and pence, so it’s easier to budget.
    • No more trips to the shop to top-up; smart meters allow you to top-up from the comfort of your own home, online or via the My Utilita app.
    • Having a smart meter installed can help you to waste less energy, which helps the environment.
  • Do I have to have a smart meter?

    The Government wants every household in the UK to have a smart meter installed, but it is not compulsory to have one. Before making a decision, visit to find out more about the benefits.

  • Are smart meters safe?

    Smart meters are one of the safest pieces of technology in the home. According to Public Health England (PHE), the exposure to low frequency emissions from smart meters is lower than that caused by appliances such as microwaves and TVs. Smart meters are also covered by EU and UK safety legislation, which means they have undergone rigorous testing.

  • Our smart meter targets

    As almost 90% of our customers have a smart meter installed in their home (double the UK average vs other energy suppliers), we’re delighted that we have no formal installation targets. Providing all the benefits of smart for every customer remains our top priority, so we’ll continue to promote the installation of a smart meters to our remaining customers as soon as we can.

    Even though we have no formal installation targets (or obligation to install a certain amount of smart meters), we have over 200 smart meter engineers installing new meters in customers’ homes every day. We’re confident that we’ll install more than the following amounts this year:

    How many Pay As You Go smart meters do we intend to install in 2023?
    Over 1,000 electricity and 1,000 gas smart meters.

    How many credit smart meters (Direct Debit and Pay on Receipt) do we intend to install in 2023?
    Over 550 electricity and 550 gas smart meters.

    How many domestic smart meters do we intend to install in 2023?
    Over 1,500 electricity and 1,500 gas smart meters.

    How many non-domestic smart meters do we intend to install in 2023?
    Over 50 electricity and 50 gas smart meters.

    Our 2022 targets vs actual

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