When your Smart Display is turned on, it will show ‘Connecting’ whilst establishing a connection. This can take up to five minutes (or up to one hour after the initial setup for your gas usage to show on your Smart Display).

This could also happen when your display is out of range and has temporarily lost connection with your smart meter. A “Connecting to smart meter…” status will indicate that your Smart meter is re-establishing a connection with your smart meter.

When the (!) alert symbol appears on the screen, please check the System status on the Smart Display. If there is a problem with the electricity or gas meter status, meter network signal, display or with Wi-Fi network signal, this will be shown as red. Touch any of the icons to view more information.

If your Smart Display shows Awaiting Data, or an alert symbol has appeared next to the meter signal symbol (also known as the Home Area Network symbol) in the banner bar, this could be because your Smart Display is out of range and unable to communicate with your smart meter. Try moving your Smart Display closer to your smart meter. If problems persist, please try and switch off your device and switch it back on to allow your Smart Display to re-establish connection with your smart meter.

When the System Status screen shows the Wi-Fi symbol in red or amber, this means one of the following:

• The Smart Display is out of range of the Wi-Fi network or it is not available – try moving closer to the access point or router
• The security details for the Wi-Fi network have changed since they were set up
• The Smart Display’s details have been actively blocked by the Wi-Fi network
• The Smart Display is running on batteries – the Wi-Fi module does not function when running on batteries

Your Smart Display may be off for a number of reasons. If you have selected the Backlight to be off or the Backlight timer setting to be on, then the screen will be blank when you are not using it (check in Settings > Display). Touch any button and the screen should come back on.

If you’re using batteries, it may be that they have run flat. Either connect your Smart Display using the power adapter or replace the batteries. The Smart Display will run for approximately 4 hours with batteries so that you can carry it around the home to learn how different appliances work. It is not intended for prolonged use.