The Priority Services Register (PSR) is a register where energy suppliers maintain a list of vulnerable customers who may need additional non-financial support. By joining the PSR, we can tell other relevant groups, such as the electricity networks and gas distributions networks, to make sure they’re doing everything they can to keep you on supply. These services are provided free of charge.
Once on the register, we can:
You may be eligible to join our PSR if you, or a member of your household, meet one of the conditions below:
Rely on electricity to power medical machines (dialysis, feeding pumps, oxygen concentrators, stair lifts, bath hoists etc.)
If any of the above applies to you, then you can apply to be put on our Priority Services Register by clicking this link. Alternatively, give us a call on 0345 207 2000, and we'll do all we can to help.