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Our Codes of Practice and company policies

At Utilita, we want to be as transparent as possible, so it’s important to us that you always have access to information about how we operate as an energy supplier, and what policies we have in place.

Codes of practice

Our Codes of Practice outline how we do business, and the responsibilities we have to all of our customers.

From information on how we treat customers fairly, to highlighting exactly when and why we’d need to visit your home, you can read each section in full here.

Policies

It’s also important to keep updated on our company policies. Each document can be read in full here.