Your energy is now at your fingertips with the My Utilita app - giving you even more control over your energy usage and spend.
If you’ve not yet tried our award-winning app, simply visit your app store and download My Utilita to get
You won’t be able to access My Utilita with your login details from our old Utilita Top-up app – so if you’re new to My Utilita you must Register for a new account. You’ll need your Customer Reference Number which you can find on our website.
For help and support, check out the Utilita Community and find the answers to your questions.
My Utilita is our award-winning app, created to put the power in your hands.
With My Utilita, you can:
Plus, you’ll have access to exclusive rewards with Utilita Extra – so be sure to keep up to date with the latest notifications in My Utilita.
You can create your account just 7 days after signing up, either by downloading the My Utilita app (using the App Store or Google Play) or by visiting here . Please note, from the date you switch to us, it can take 2 – 3 days for your energy balances to appear on My Utilita, however in some cases it may take a little longer.
You can have multiple users registered to My Utilita with the same Customer Reference Number – so your whole family could stay up to date with your balance on-the-go if you’d like. However, to keep your account secure, the main account holder will receive an email notification when a new person registers to the account.
Remember that anyone registered on your account can use all the features within My Utilita, including POWER UP and Savings.
To make sure that your account is secure, we need to check that the details used to register for My Utilita match the information we have on your account. To do this we check:
If you’re getting an error message when trying to create your account, please double check the information entered and try again. If you’ve confirmed the details are correct and are still unable to register for an account, please contact us and we will make sure your account details are correct.
It can sometimes take a little while for your balance to appear in the My Utilita app, this is due to the data we get from your Smart Meter. If you’ve recently switched to us or had a smart meter installed, it can take up to 3 days for our app to calculate your meter balances based on the data we receive (in some cases, this could take a little longer).
Pay as you go –
Credit customers –
You can top-up one of your fuels or both in one go - from just £2 for each supply. Simply select the Payments icon at the bottom of your My Utilita screen, and then choose the amount you want to top-up for each or enter any amount from £2. Please note, it can take up to 3 days for your top-up card/s to link with your My Utilita account if you’ve recently switched to us, so you may need to top up at your local PayPoint outlet, or over our automated top-up line on 0345 2068 333 in the meantime.
My Utilita has you covered if you ever misplace your top-up card – simply click on the energy supply you need to top-up and find your eCard (You can use an electronic top-up card just like your ordinary top-up card, the Paypoint outlet will just need to scan the barcode in your app).
If you’ve run out of credit and need to get back on supply, POWER UP! The feature in My Utilita will let you borrow up to £30 gas and £20 electric – with no extra charges.
Simply log into your My Utilita account, select the POWER UP option on your home screen and then tell us when you’ll next be able to top-up. We’ll use your smart meter to automatically work out the amount of credit we think you’ll need, but you can adjust this between £1-£30 for gas and £1-£20 for electric.
Once you’ve confirmed the amount you want to borrow, you’ll then need to select your recovery rate – this is the percentage that will come out of your future top-ups towards repaying it. The recovery rate can be set anywhere between 25 – 100%, so you can pay it off in bitesize chunks or all in one go, it’s entirely up to you.
Don’t forget, you can POWER UP both meters if needed - just make sure you apply for your other meter within 10 hours of the original POWER UP. After 10 hours, My Utilita will recognise that you have an outstanding debt on your account, and you’ll be unable to POWER UP again until it has been cleared.
Sometimes there will be certain circumstances where you’ll be unable to POWER UP, typically these tend to be:
If you’re unable to POWER UP, but are still having difficulty topping-up, please speak to our team via the live chat in the bottom right corner of our website or call us on 0345 207 2000
An energy-saving feature found in My Utilita – Smart Score is there to help you reduce your energy usage, save money and do your bit for the planet.
Each day we’ll give you a star rating from 1 – 5 for your overall energy efficiency, but we’ll also split this by electricity and gas. The more energy efficient you are, the more stars you’ll see.
To start tracking your daily usage, simply log into your My Utilita account and head over to the Usage tab – if you’re new to Smart Score you’ll need to fill out the My Property form found at the top of this page. Once you’ve completed this, we’ll start calculating your Smart Score and will provide daily updates to help you reduce your energy bill.
If you want to put aside a little extra cash for when your energy usage is higher or just to have that backup fund if you need it during the month, Savings is there to help you stay on top of your top-ups.
To get started with Savings, simply log into your My Utilita account and head over to the Payments tab – you’ll find Savings in your My Utilita wallet.
If you’re new to Savings, you’ll need to choose how much you’d like to save and set your target, you’re then ready to pay into your Savings using VISA Checkout or your saved payment cards in My Utilita. Don’t forget, if you hit your Savings target by 30 November, you’ll be entered into the draw for the chance to win £1,000’s of prizes.
You’re in full control of your Savings – transfer as much as you like to your balance at any time. Simply go to your Savings wallet and select the option to ‘Pay with Savings’ and choose which meter you’d like to top-up.
On the Account tab in My Utilita you can check the details we hold for you, these include:
You can also update your name, email address, password or change your marketing preferences by going to ‘My Account’ and selecting the edit option. Remember, if you update your email address, your login for My Utilita will also change!
It’s easy to send us a meter read with My Utilita - simply visit the ‘Account’ tab and select ‘Meter Readings’, you’ll then be able to add your electricity and gas readings. Don’t forget, My Utilita also comes with a handy torch feature, so you’ll be able to read your meter even if it’s in a dark space.
The fastest way to get in touch is to chat to us online. Available 24/7.
Find answers to your questions and share solutions with other Utilita customers.Get help
Only call if you need to, otherwise please use our online chat.
Select the top-up card that looks like yours
Call us Monday to Friday, 8am to 6pm on 0333 0156 662
Call us Monday to Friday, 8am to 6pm on 0333 0156 662
Lost supply? - please call our Emergency Line on 03452 068 999 so we can get you back on supply
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)
03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.
Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh, SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem