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  • Help paying your energy bills

Help paying your energy bills

To make sure it’s as easy as possible for you to pay your bills, we give you the choice on the best way for you:

By debit or credit card

Pay online at www.utilita.co.uk/payments

On the My Utilita app at www.utilita.co.uk/my-utilita


Over the phone

To pay over the phone, call us on 03300 537 657 and follow the instructions - simple!

It usually takes 2 working days for your payment to come through and you'll need to use our bank details below:

Our bank account number: 97169382

Our bank sort code: 55-81-26

Reference: Your Customer Reference Number


With the My Utilita app

You can pay your bills and view detailed account information on the My Utilita app. Login online at my.utilita.co.uk or download the app on the App Store or Google Play.


With BillPay

Your BillPay number will enable you to pay off any outstanding balances on your account, allowing you to pay on our website, over the phone on our automated payment line or with cash at any PayPoint outlet. You can find your BillPay Card Number by the barcode on your bill and in the My Utilita app.


By post

You can pay by cheque made out to Utilita Energy Limited. Simply add your Customer Reference Number to the back and send it to our Freepost address at:

Utilita Energy, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh, Hampshire SO53 3QB.


Set up a monthly Direct Debit

If you’d prefer to pay monthly, you can set up a Direct Debit by filling out a Direct Debit Form or by contacting us on 03300 535 669.

Setting up a Direct Debit is an easy way to keep on top of your payments. We can help to calculate a suitable Direct Debt amount based on your usage to be taken on a date of your choice each month.


Worried about your bill and need some help?


If you’re worried about your bill and need some help - get in touch with us on 0330 053 5669. Our Billing Team may be able to help you if you’re having difficulties paying your bill.

Plus, there’s plenty of free and independent help advice available to you too, if you need a little extra support:

StepChange Debt Charity

Freephone - 0800 138 1111

www.stepchange.org


National Debtline

Freephone - 0808 808 4000

www.nationaldebtline.org


Citizens Advice

Search for your local Citizens Advice at www.citizensadvice.org.uk


Help with your benefits


You can have some of your bills (including rent, services charges, fuel or water bills) paid directly out of your benefits payments if you’re having difficulties. This is called ‘third party deductions - Fuel Direct’.

The benefits that can be used are:

  • Universal Credit
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Pension Credit

For more information, visit www.gov.uk/bills-benefits

Still need help?

The fastest way to get in touch is to chat to us online. Available 24/7.

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  • Call us

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    Select the top-up card that looks like yours

    IHD & Blue Card
    Freedom Meter & Red Card
    If you’ve lost supply, you can call our Emergency Line every day from 8am to 10pm on 0345 2068 999
    General Enquiries

    Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 0330 3337 442
    Or if you’re moving home on 0345 2068 777

    Need help with your bill?

    Call us Monday to Friday, 8am to 6pm on 0333 0156 662

    Available 24/7

    Top-up over the phone on 0345 2068 333
    Submit a meter reading on 0345 2093 750
    Pay a bill on 0330 053 7657

    If you’ve lost supply, you can call our Emergency Line every day from 8am to 10pm on 0345 2068 999
    General Enquiries

    Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 0330 3337 440
    Or if you’re moving home on 0345 2068 777

    Need help with your bill?

    Call us Monday to Friday, 8am to 6pm on 0333 0156 662

    Available 24/7

    Top-up over the phone on 0345 2068 333
    Submit a meter reading on 0345 2093 750
    Pay a bill on 0330 053 7657

Lost supply? - please call our Emergency Line on 03452 068 999 so we can get you back on supply quickly!
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)

03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.

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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler’s Ford, Eastleigh, SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem