The Warm Home Discount is a Government scheme funded by Energy Suppliers. It’s designed to help lower income and vulnerable households with their energy costs during the winter.
If you meet certain criteria, you may qualify to receive the payment of £140.
Applications were open from 11 – 18 August 2021.
If your application is successful, you will still have to stay with us until 31 January 2022 to be eligible for your payment. If you move house before this date and we don’t already supply the electricity to the new property, you will lose your eligibility for the Warm Home Discount payment. You will need to apply again with your new energy supplier.
Please check how you will be receiving your payment below:
Ofgem tell us the number of applications to accept for the Warm Home Discount every year - this year it was 44,734 customers.
We always receive more applications than we have spaces for. Successful applicants are randomly selected using a method that's been approved by Ofgem - this makes sure the selection process is fair.
We may find that a very small number of spaces become available later in the year. This can happen when customers who were accepted for the Warm Home Discount switch to another supplier before receiving their payment. This means there is a small chance your application may be successful if your electricity account remains with Utilita and a space becomes available. We promise to keep you updated if there is any change to your application.
Unfortunately, we always receive more applications than we have spaces for. Successful applicants are randomly selected using a method that's been approved by Ofgem - this makes sure the selection process is fair.
Minor changes to your daily habits at home can have a big impact on the amount of energy you use each month and therefore the amount you spend. We recommend visiting our save energy page or speaking directly to our Extra Care Team on 02381 000 147 for guidance on the best way to bring your energy usage down.
If you are in the Core Group, you automatically qualify, and you do not need to apply.
If you are in the Core Group, you automatically qualify, and you do not need to apply. The Department for Work & Pensions tells us who is in this Group – and everyone in this group gets the payment.
If you are in this Group and a live Utilita customer on the qualification date of the 4 July 2021, you will receive a letter confirming this from the Department for Work and Pensions in Autumn.
If you’re live with another supplier on this date, you’ll need to contact them regarding your Warm Home Discount.
We will contact everyone in this group with an update by 31 October.
For more information, please visit the Department for Work and Pensions at www.gov.uk/the-warm-home-discount-scheme/guarantee-pension-credit.
To be eligible for the Warm Home Discount, you will need to qualify for ONE of the Main Benefits (in blue) and ONE of the Sub-elements (listed below each Main Benefit).
Your Child Tax Credit documentation will explicitly state that you are receiving a disability or severe disability element within your documentation.
When referring to “Disabled Child Premium” within the criteria, you may be receiving one of the following, on behalf of your disabled child:
When referring to “Disability Premium” within the criteria, this could be included within your main benefit and appear in your award letter as “Extra money because you are disabled”. Otherwise, you may receive one of the following additional benefits:
This is not an additional benefit but rather, a payment included in one of the Main Criteria benefits. For instance:
Both of these elements are included within the Universal Credit claim. This means that additional benefits such as Personal Independence Payment (PIP) are NOT applicable to the Universal Credit criteria.
Your evidence must be a clear photograph or scanned copy of official documents that clearly shows:
The evidence must be an award or an update letter from the Department for Work and Pensions or Job Centre Plus that confirms your entitlement to the benefit.
Please do not provide bank statements or payment deduction letters as evidence.
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Get helpHave a question about the Warm Home Discount? From here you can get in touch with us about any queries you may have. You will receive a response within five working days.
Only call if you need to, otherwise please use our online chat.
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Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 0330 3337 442
Or if you’re moving home on 0345 2068 777
Call us Monday to Friday, 8am to 6pm on 0333 0156 662
Top-up over the phone on 0345 2068 333 Submit a meter reading on 0345 2093 750 Pay a bill on 0330 053 7657
Lost supply? - please call our Emergency Line on 03452 068 999 so we can get you back on supply
quickly!
This number is reserved for loss of supply enquiries only (Open 8am - 10pm, 7 days a week)
03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.
