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  • Warm Home Discount

Warm Home Discount

The Warm Home Discount is a Government scheme funded by Energy Suppliers. It’s designed to help lower income and vulnerable households with their energy costs during the winter.

If you meet certain criteria, you may qualify to receive the payment of £140.

The Warm Home Discount is now closed.

Applications were open from 11 – 18 August 2021.

Track your application with My Utilita

Have you applied this year? We’ve made it even easier to track your application with My Utilita. Download the app today.


FAQs

  • I’ve been Successful. When is the Warm Home Discount being paid this year?

    If your application is successful, you will still have to stay with us until 31 January 2022 to be eligible for your payment. If you move house before this date and we don’t already supply the electricity to the new property, you will lose your eligibility for the Warm Home Discount payment. You will need to apply again with your new energy supplier.

    Please check how you will be receiving your payment below:

    payment information table
  • I’ve been Unsuccessful. Why?

    Ofgem tell us the number of applications to accept for the Warm Home Discount every year - this year it was 44,734 customers.

    We always receive more applications than we have spaces for. Successful applicants are randomly selected using a method that's been approved by Ofgem - this makes sure the selection process is fair.

    We may find that a very small number of spaces become available later in the year. This can happen when customers who were accepted for the Warm Home Discount switch to another supplier before receiving their payment. This means there is a small chance your application may be successful if your electricity account remains with Utilita and a space becomes available. We promise to keep you updated if there is any change to your application.

  • How was the Broader selection kept fair?

    Unfortunately, we always receive more applications than we have spaces for. Successful applicants are randomly selected using a method that's been approved by Ofgem - this makes sure the selection process is fair.

  • How can I save energy?

    Minor changes to your daily habits at home can have a big impact on the amount of energy you use each month and therefore the amount you spend. We recommend visiting our save energy page or speaking directly to our Extra Care Team on 02381 000 147 for guidance on the best way to bring your energy usage down.

Am I eligible?


The CORE Group

If you are in the Core Group, you automatically qualify, and you do not need to apply.

  • What are the CORE Group criteria?

    If you are in the Core Group, you automatically qualify, and you do not need to apply. The Department for Work & Pensions tells us who is in this Group – and everyone in this group gets the payment.

    If you are in this Group and a live Utilita customer on the qualification date of the 4 July 2021, you will receive a letter confirming this from the Department for Work and Pensions in Autumn.

    If you’re live with another supplier on this date, you’ll need to contact them regarding your Warm Home Discount.

    We will contact everyone in this group with an update by 31 October.

    For more information, please visit the Department for Work and Pensions at www.gov.uk/the-warm-home-discount-scheme/guarantee-pension-credit.

The BROADER Group

  • We only use the minimum eligibility criteria that is set by Ofgem
  • Your application will be verified against the eligibility criteria.
  • All customers MUST apply (if you believe you’re eligible)
  • We must supply your electricity when you apply
  • If you received the Warm Home Discount from us last year in the Broader Group and you still qualify, you will receive it again from us this year. You will still need to apply and your application will be verified.
  • Any remaining places available are allocated at random using a method that is reviewed and approved by Ofgem
  • If your application is successful, you will still have to stay with us until 31 January 2022 to be eligible for your payment. If you move house before this date and we don’t already supply the electricity to the new property, you will lose your eligibility for the Warm Home Discount payment. You will need to apply again with your new energy supplier.
  • What are the BROADER Group criteria?

    To be eligible for the Warm Home Discount, you will need to qualify for ONE of the Main Benefits (in blue) and ONE of the Sub-elements (listed below each Main Benefit).

    Universal Credits AND earned less than £1,349 in one of the last 12 months from employment

    • In receipt of the Limited Capability for Work element of Universal Credits
    • In receipt of the Disabled Child element of Universal Credits
    • Parental responsibility for a child aged five or under who lives with the applicant

    Income-related Employment and Support Allowance (“ESA”) AND in the Work-Related Activity group

    • Parental responsibility for a child aged five or under who lives with the applicant
    • Child Tax Credits, which includes a disability or severe Disability element
    • A Disabled Child Premium
    • A Disability Premium, Enhanced Disability Premium, or Severe Disability Premium
    • A Pensioner Premium, Higher Pensioner Premium or Enhanced Pensioner Premium

    Income-related Employment and Support Allowance (“ESA”) AND includes a Support Component

    • Parental responsibility for a child aged five or under who lives with the applicant
    • Child Tax Credits, which includes a disability or severe Disability element
    • A Disabled Child Premium
    • A Disability Premium, Enhanced Disability Premium, or Severe Disability Premium
    • A Pensioner Premium, Higher Pensioner Premium or Enhanced Pensioner Premium

    Income-based Jobseeker’s Allowance

    • Parental responsibility for a child aged five or under who lives with the applicant
    • Child Tax Credits, which includes a disability or severe Disability element
    • A Disabled Child Premium
    • A Disability Premium, Enhanced Disability Premium, or Severe Disability Premium
    • A Pensioner Premium, Higher Pensioner Premium or Enhanced Pensioner Premium

    Income Support

    • Parental responsibility for a child aged five or under who lives with the applicant
    • Child Tax Credits, which includes a disability or severe Disability element
    • A Disabled Child Premium
    • A Disability Premium, Enhanced Disability Premium, or Severe Disability Premium
    • A Pensioner Premium, Higher Pensioner Premium or Enhanced Pensioner Premium

    Child Tax Credit AND an annual household income of less than £16,190

    • Parental responsibility for a child aged five or under who lives with the applicant
    • Child Tax Credits, which includes a disability or severe Disability element
    • A Disabled Child Premium
    • A Disability Premium, Enhanced Disability Premium, or Severe Disability Premium
    • A Pensioner Premium, Higher Pensioner Premium or Enhanced Pensioner Premium
  • More information about the eligibility criteria

    Child Tax Credit that includes a Disability Element

    Your Child Tax Credit documentation will explicitly state that you are receiving a disability or severe disability element within your documentation.

    Disabled Child Premium

    When referring to “Disabled Child Premium” within the criteria, you may be receiving one of the following, on behalf of your disabled child:

    • Personal Independence Payment (PIP)
    • Disability Living Allowance (DLA)
    • Working Tax Credits that includes a Disabled Child Element
    • Child Tax Credits that include a Disability Element

    Disability Premium, Enhanced Disability Premium, or Severe Disability Premium

    When referring to “Disability Premium” within the criteria, this could be included within your main benefit and appear in your award letter as “Extra money because you are disabled”. Otherwise, you may receive one of the following additional benefits:

    • Personal Independence Payment (PIP)
    • Disability Living Allowance (DLA)
    • Attendance Allowance
    • Constant Attendance Allowance
    • Industrial Injuries Disablement Benefit
    • Armed Forces Independence Payment
    • Working Tax Credits that includes a Disability Element
    • War Pensioners Mobility Supplement
    • Severe Disablement Allowance
    • Incapacity Benefit

    Pensioner Premium, Higher Pensioner Premium & Enhanced Pension Premium

    This is not an additional benefit but rather, a payment included in one of the Main Criteria benefits. For instance:

    • If you are in receipt of Income Support or Income-based Jobseeker’s Allowance, your documentation may state that you receive a Pensioner Premium, Higher Pensioner Premium or an Enhanced Pensioner Premium.
    • If you are in receipt of Income-related Employment and Support Allowance, your documentation may state that you receive a Pensioner Premium

    The Limited Capability for Work & Disabled Child element

    Both of these elements are included within the Universal Credit claim. This means that additional benefits such as Personal Independence Payment (PIP) are NOT applicable to the Universal Credit criteria.

  • What evidence may I need to provide?

    Your evidence must be a clear photograph or scanned copy of official documents that clearly shows:

    • That you are currently receiving the benefit you select during your application
    • Your name and address
    • And is dated after 1 August 2020

    The evidence must be an award or an update letter from the Department for Work and Pensions or Job Centre Plus that confirms your entitlement to the benefit.

    Please do not provide bank statements or payment deduction letters as evidence.

Watch our Help Videos


The Warm Home Discount Explained The BROADER Group Explained

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    If you’ve lost supply, you can call our Emergency Line every day from 8am to 10pm on 0345 2068 999
    General Enquiries

    Call us Monday to Friday, 8am to 8pm and Saturday, 8am to 5pm on 0330 3337 440
    Or if you’re moving home on 0345 2068 777

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