Pre-pay the smart way

We don’t believe you should have to pay more for pay-as-you-go energy, that’s why our smart meters are free and our prices are low

Top-up Online

We are undergoing an upgrade to our online top-up service, to make your top-up experience smoother! – It’s all changing behind the scenes but don’t worry, our top-up pages are working as normal, the only difference is unfortunately your card details cannot be saved as they usually are while we undergo this transition.

Not had your smart meter installed yet?

It only takes a moment to book in your smart meter install - you can call us on 03303 337 441, or text SMART free to 88454 and we’ll call you back, or click on the button below.

All smart meters are free to every new customer, as part of our Smart Energy service.

Book your install
Utilita's Smart Meter
“When you can see what you’re
spending, it makes it easy to budget”
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Top-Up Online, via SMS or at any PayPoint

Topping-up couldn’t be easier. Our smart meters come with top-up cards, one for your gas and one for your electricity each with a 19 digit top-up number along the front. This number can be used to top-up your supplies online, on your mobile, via text message, over the phone or at any PayPoint outlet, enabling you to pay for your energy whenever or wherever you want.

Top-up online
Top-up Online
When it’s raining and cold out, the last thing you want to do is trek to the shop to top-up your energy. That’s why we offer convenient remote top ups.

What our customers are saying

Our lovely customers have some lovely things to say about us. Have a read of our regularly updated comments and testimonials - from customer service experiences to how our prepayment smart metering systems are working.

Read our testimonials
Customer Testimonials

Warm Home Discount

As of Winter 2015, we'll be participating in the Warm Home Discount scheme. This Government Scheme requires larger domestic energy suppliers to provide support to customers at risk of fuel poverty. The rebate is worth £140.

Find out more

Here’s what we’re talking about

  • International Day of Happiness - your happiness is part of something bigger!

    Be Happy Photograph

    Making people happy is what we’re all about, so we think today is a pretty good day - the campaign is a global celebration to mark 20th March as the United Nations International Day of Happiness. 

  • Hi! - We've updated our website

    New website visual

    As you can see we’ve updated our website! We’ve given it facelift, made it fully mobile and tablet responsive, moved things around to make them easier to find and added in a few extras.

  • Utilita back Citizens Advice call for a fairer pre-pay system

    Utilita back Citizen’s Advice call for a fairer pre-pay system

    Citizens Advice have flagged the issues pre-pay energy users face, arguing that the service is second-rate compared to the mainstream market of credit energy users.

    Their paper, ‘Topping Up or Dropping Out’, has heavily suggested that the pre-pay market, which is predominantly made up of low income and vulnerable households, are forced to settle for second-rate services. As a consequence, the market may well be falling short in appropriately tackling fuel poverty.

  • We’ve reduced our gas prices by an average of 5.6%

    It is with great pleasure that we can announce an average 5.6% gas price reduction, which will come into effect from 1st April 2015. We have been able to reduce our prices due to a drop in energy wholesale costs, ensuring our prepayment prices remain highly competitive against the Big Six and other independent suppliers.

  • The Manchester Lightbox Project

    Lightbox Manchester

    Since the New Year, Utilita Headquarters has been a flurry of work and excitement in the build up to the next instalment of the free, drop-in, two-day event: The Lightbox Project (17th – 18th Feb 2015).

  • The truth about smart meters

    With the Government committing to roll out smart meters to homes across the country by 2020, Bill Bullen, Managing Director of Utilita Energy, tackles some of the myths surrounding smart meters and explains the benefits of this new technology.

  • National Cut Your Energy Costs Day

    Energy SAving Lightbulb

    Did you know that the 10th January was ‘National Cut Your Energy Costs Day’? It’s surprisingly hard to keep up with all the national and international day events (there is actually a ‘Bittersweet Chocolate with Almonds Day’) so we made a point to write this exciting energy-based event into the diary.

  • Read all news