Not had your smart meter installed yet?
It only takes a moment to book in your smart meter install - you can call us on
03303 337 441, or text SMART free to 88454 and we’ll call you back - alternatively click on the button below.
Our smart metering system comes with a smart meter display, shown here. They are free to every new customer as part of our Smart Energy service.
spending, it makes it easy to budget”
Top-Up Online, via SMS or at any PayPoint
Topping-up couldn’t be easier. Our smart meters come with top-up cards, one for your gas and
one for your electricity each with a 19 digit top-up number along the front. This number can be
used to top-up your supplies online, on your mobile, via text message, over the phone or at
any PayPoint outlet, enabling you to pay for your energy whenever or wherever you want.
What our customers are saying
Our lovely customers have some lovely things to say about us. Have a read of our regularly updated comments and testimonials - from customer service experiences to how our prepayment smart metering systems are working.
Warm Home Discount
We now offer the Warm Home Discount! This Government Scheme requires larger domestic energy suppliers to provide support to customers at risk of fuel poverty. The rebate is worth £140.
Here’s what we’re talking about
We're delighted to announce that we are now accepting applications for the Warm Home Discount for Winter 2015/16 - the rebate is worth £140.
If you're not automatically registered and believe you might be eligible, then you...
We pre-pay for our petrol, we pre-pay for our food and many of us pre-pay for our mobile phones - so why does pre-paying for energy have such a bad rap?
Utilita want to lift the stigma from prepayment energy - the vast majority of the UK population pay for their gas and electricity via direct debit, waiting for a bill every month which arrives after the energy has been used, making it very difficult to see what is being spent until a huge bill has been ‘racked-up’. Maybe this payment method is convenient but it also comes with its fair share of frustrations if the direct debits don’t go to plan.
Friendly Credit this week will be running from 4pm Thursday 2nd April until earliest 10am Tuesday 7th April 2015, giving you a few extra days to top-up, should you need it. As always, any Friendly & Emergency Credit used will need to be repaid on Tuesday morning before 10am at the earliest to avoid loss of supply.
Estimated energy bills are no joke - today's Daily Mirror April Fool's highlights the inaccuracies of the energy market
The Daily Mail today released a briliant video off the back of their April Fool's Day 'Office of Estimation (Ofest)' video with a second commenting on the state of the country's estimated energy billing system, and we just had to share it. We believe in giving back control to energy users and support all of those, in particular Smart Energy GB, who are championing a better, smarter, more accurate energy market.
Making people happy is what we’re all about, so we think today is a pretty good day - the campaign is a global celebration to mark 20th March as the United Nations International Day of Happiness.
As you can see we’ve updated our website! We’ve given it facelift, made it fully mobile and tablet responsive, moved things around to make them easier to find and added in a few extras.
Citizens Advice have flagged the issues pre-pay energy users face, arguing that the service is second-rate compared to the mainstream market of credit energy users.
Their paper, ‘Topping Up or Dropping Out’, has heavily suggested that the pre-pay market, which is predominantly made up of low income and vulnerable households, are forced to settle for second-rate services. As a consequence, the market may well be falling short in appropriately tackling fuel poverty.