Important Notification! - We are currently updating our phone systems to improve the service we offer our customers. Please be aware, you may experience slight delays or intermittent outages when calling in. Please bear with us while we resolve these issues; it won't be for long and we apologise for any inconvenience this may cause. Thank you for your patience!

We’re here to help

Email Us

Our online contact form is the best way of getting your enquiry resolved, simply select the type of enquiry you have from the dropdown box below and we'll email you back asap:




Lost supply? - please call our Emergency Line: 03452 068 999 so we can get you back on supply quickly! This number is reserved for loss of supply enquiries only (Emergency Line hours: 8am - 10pm, 7 days a week. If you have a loss of supply enquiry outside of these hours, please click here)

03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.

Speak to an Advisor

Sometimes it’s easier to speak to a person - but in order for us to answer your enquiry quickly and efficiently, we need to ensure you’re speaking to just the right advisor for the job!

Click on the top-up card that looks like yours:


Blue Top-up Card

Red Top-up Card

White Top-up Card


Don't recognise these cards? - click here