Contact Utilita

Contact Utilita

Utilita Energy Limited
Unit E
Moorside Road
SO23 7RX





Customer Services Enquiries

T: 0845 450 4357

Click here to contact us with your enquiry.

*When emailing Customer Services, please include your account

number or full postal address.

Opening Hours


8:00am - 8:00pm Mon - Fri

8:00am - 1:00pm Sat                                                             


Welcome Team Enquiries

T: 0845 450 4387

Click here to contact us with your enquiry.

*If you're looking to switch to Utilita or moving home, please contact the Welcome Team.

  9:00am - 6:00pm Mon - Fri
  9:00am - 1:00pm Sat                                                      

Moving Home?

T: 0845 450 4387

*For more information and to send us your details, please click here.                                                                

9:00am - 6:00pm Mon - Fri                                                                

Top-Up Line                       

T: 0845 177 0797

8:00am - 8:00pm Mon - Fri

Emergency Line                         

T: 0845 450 4599                      

8:00am - 10:00pm everyday      

Automated Meter Reading Line    

T: 0800 849 9260

Open 24 hours                            

Fax Number

0870 005 2613

*Please send all Tenancy Agreements to this number.

Calling from a Mobile?

General Enquiries:   01962 397 097
Emergencies:           01962 397 006

*You will not be charged for calling these numbers, providing you are within your free minutes mobile agreement. For pay-as-you-go mobile users, you will not be charged a premium for calling these numbers and Utilita are always happy to call you straight back!

Don't want to queue on the phone? - WeQ4U

*Download this mobile app, enabling you to queue for a Utilita advisor without having to pay – we'll simply call you back when an advisor becomes free!


The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit or call the Citizens Advice consumer helpline on 0845 404 0506.

Gas Emergencies

What to do if you smell gas

• Do not turn any electrical switches on or off
• Do not use matches or naked flames
• Open doors and windows to get rid of the gas
• If possible turn off the gas supply to the meter
• Do not use mobile phones

Call National Gas Emergency Number: 0800 111 999

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