Contact Utilita

Contact Utilita

What can we help you with?

Our contact form is the best way of getting your enquiry resolved. It will mean that you will not have to speak to an advisor and we can provide you with a full and comprehensive response.

Please be aware, if you are experiencing loss of supply, we cannot help you immediately via email - instead please call our Emergency Line on 03452 068 999 for landlines, or 01962 397 006 for mobiles and we can help get you back on supply sooner!



Customer Services Enquiries

T: 03452 072 000

*When emailing Customer Services, please include
your account number or full postal address.

Opening Hours

8:00am - 8:00pm Mon - Fri
8:00am - 1:00pm Sat                                                             


Welcome Team Enquiries

T: 03452 068 777

*If you're looking to switch to Utilita or moving home, please contact the Welcome Team.

  9:00am - 6:00pm Mon - Fri
  9:00am - 1:00pm Sat                                                      

Moving Home?

T: 03452 068 777

*For more information and to send us your details, please click here.                                                                

9:00am - 6:00pm Mon - Fri                                                                

Automated Top-Up Line   

T: 0345 206 8333

8:00am - 8:00pm Mon - Fri

Emergency Line                         

T: 0345 206 8999                

8:00am - 10:00pm everyday      

Click for Regional Network Emergency Line Numbers

Automated Meter Reading Line    

T: 03452 093 750

Open 24 hours                            

Fax Number

08700 052 613

*Please send all Tenancy Agreements to this number.

Calling from a Mobile?

General Enquiries:   01962 397 097
Emergencies:           01962 397 006

*You will not be charged for calling these numbers, providing you are within your free minutes mobile agreement. For pay-as-you-go mobile users, you will not be charged a premium for calling these numbers and Utilita are always happy to call you straight back!

Don't want to queue on the phone? - WeQ4U

*Download this mobile app, enabling you to queue for a Utilita advisor without having to pay – we'll simply call you back when an advisor becomes free!


The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit or call the Citizens Advice consumer helpline on 03454 040 506.

Gas Emergencies

What to do if you smell gas

• Do not turn any electrical switches on or off
• Do not use matches or naked flames
• Open doors and windows to get rid of the gas
• If possible turn off the gas supply to the meter
• Do not use mobile phones

Call National Gas Emergency Number: 0800 111 999

Follow Us!

Twitter @UtilitaEnergy
Facebook Utilita Energy



Utilita Energy Ltd
Utilita House
Moorside Road
SO23 7RX