IMPORTANT NOTICE: We are currently experiencing some issues with our top-up service - The service is working but is running a little slow, meaning there may be a delay in your top-ups crediting your meters, and you receiving your 'Top-up Codes'. Please avoid repeated attempts to top-up your meters during this time. Because of this issue, we are also experiencing high call volumes and apologise if you are struggling to get through to us. We are working very hard to resolve this as soon as possible - We will keep you updated.

We’re here to help

Email Us

Our online contact form is the best way of getting your enquiry resolved, simply select the type of enquiry you have from the dropdown box below and we'll email you back asap:




Lost supply? - please call our Emergency Line: 03452 068 999 so we can get you back on supply quickly! This number is reserved for loss of supply enquiries only (Emergency Line hours: 8am - 10pm, 7 days a week. If you have a loss of supply enquiry outside of these hours, please click here)

03 numbers are UK wide numbers that are charged in the same way as 01 and 02 numbers.

Speak to an Advisor

Sometimes it’s easier to speak to a person - but in order for us to answer your enquiry quickly and efficiently, we need to ensure you’re speaking to just the right advisor for the job!

Click on the top-up card that looks like yours:


Blue Top-up Card

Red Top-up Card

White Top-up Card


Don't recognise these cards? - click here