Submit a Meter Reading

You can also leave your readings on our free automated Meter Reading Line by calling 0800 849 9260.

You can send an email to

or text 'Utilita' followed by your account number then 'Elec' - meter reading and/or 'Gas' - meter reading to 84433 (SMS charged at your standard network rate).

If you would prefer to speak to a Customer Services Advisor please call 0845 450 4357.

Customer Details

Gas Meter Reading

We only need the first 4 or 5 digit reading from left to right. You can ignore anything in red or after the decimal point.

The Serial Number should be stamped on the front of the meter.

Electricity Meter Reading