About smart meters

User Guides

Have a question about your smart meter? Download our User Guides.

Utilita's in-home-display

Smart Display (Touchbutton)

Utilita's in-home-display

Smart Display (Touchscreen)

In home display in a blue cover

In-Home Display

Freedom Unit

Heat Meter

Other Meters

E7 Kaifa

Troubleshooting

  • What can I use my smart meter for?

    Your Smart Meter can be used to find a range of information. Read our User Guides to find out how you can see your usage, tariff, top up, loss of power and much more information.

  • How do I accept Emergency Credit?

    If you run out of credit and it is not during a friendly credit period, you will be asked if you would like to accept emergency credit. An alert will appear on your In-Home Display similar to the below image:

    To accept the credit, simply press E-Credit.

    If your In-Home Display has not updated due to lack of network, you should go to your meter. If the display screen is dim, press any button to light it up. Press the “B” button, then the number “7”. There will then be a message displayed on the screen saying “Emergency Credit offer, Press A to accept”

    You should press A and then the emergency credit will be applied to your meters.

    It's never been easier to view when Emergency Credit is available - just check your My Utilita home screen. You can download My Utilita from the App Store or Google Play Store.

  • Where does my Smart Display/In-Home Display need to be in my house?

    Your In-Home Display can be anywhere in your house, however, because it runs from a Home Area Network (similar to Wi-Fi), you should position it close to both of your meters if possible. This means that you won’t have any problems seeing up to date meter readings and how much you have left on your meter.

  • I have a fault with my meter - what should I do?

    If you have a fault with your meter, you should refer to the User Guides initially. If the fault continues, then you should contact us so we can arrange any further help you may need.

  • My Smart Display/In-Home Display isn’t showing my electricity or gas?

    If you are supplied by Utilita for both your electricity and gas, and you can only see one of these displayed on your home display, you should contact our Contact Team so that we can synchronise the In-Home Display with your meters.

  • Where can I find more help?

    If you require further assistance, you can find additional help on the Citizens Advice website.

FAQs