How Do I Top-Up?

There are lots of easy and convenient ways to top-up your meters... all you need are your unique Smart Energy top-up cards

In order to top-up your gas and/or electricity, all you need are your unique top-up card numbers. When your meters are installed, you will be issued with your top-up cards (depending on your supply type); one for your gas and one for your electricity, each with a 19 digit top-up number along the front which is unique to your meter. This number can be used to top-up your supplies online, via text message, over the phone or at any PayPoint outlet, enabling you to pay for your energy whenever and wherever you want.

top-up online

Is there a minimum/maximum top-up?

The amount that you top-up varies by payment method:

  Minimum top-up
per meter
Maximum top-up
per meter
Any PayPoint outlet £2 Any
Online £10 £175
Automated Top-up Line: 03452 068 333 £5 £175
Text Message £10 £175

Lost your card?

Don’t worry, the cards cannot be used with any other meters, if you lose your cards, you do not lose any money. Just contact Utilita Customer Services on 03452 072 000 to report the loss and they will arrange for a new card to be sent out to you for a small fee. If you have a crime reference number the fee will be waived.

Remember: you can top-up your energy supplies with your unique 19 digit top-up card number, we recommend you make a note of these numbers in the space provided on the back of your user guides, should you need them in the future. If you have lost your card and don't know your unique top-up numbers, please call our Customer Services Team on 03452 072 000.

Request a replacement card


Top-Up by SMS

Just make one online payment to register your details to your mobile phone for future text message top-ups

How to register for text message top-ups?

Make one online payment for electricity and/or gas. Once you have entered your top-up card number click ‘proceed’ and follow the step by step instructions until you get to the payment page. Once you have entered your payment card details make sure you tick the box marked ‘Save Card Details’ and ‘Enable SMS’; it will then ask you to enter your mobile number.

Your top-up card number and payment details will be saved to your mobile number enabling you to make future top-ups via text message. You will have to make one online payment for electricity (and one online payment for gas if you have it) before you can use the text message service.

N.B: all personal details are held securely.

How to top-up via text message?

Once you have registered your details - text* UPAY then a space followed by your top-up card number then a space and the top-up amount to: 88010

N.B. please ensure you do not include a £ sign

For example:

UPAY  9826162701XXXXXXXXX  30

The amount that you have chosen to top-up by will be automatically sent to your meter, followed by a text message receipt.

*SMS charged at local network rate. One SMS per supply.

Top-Up over the Phone

The easiest way to top-up is online, however if you would like to top-up over the phone, you can do so by calling the Automated Top-Up Line 03452 068 333

Please have the following ready:

  • Smart Top-up Card/s
  • Payment Card

We can also give you more information over the phone on the different ways you can pay so that you can quickly and easily top-up your supplies on the go and in the future.

Find a PayPoint Outlet

Your are also able to top-up at any local PayPoint outlet, to find your nearest store visit the PayPoint website.