How Do I Top-Up?

There are lots of ways to top-up your meters... all you need are your unique Smart Energy top-up cards.

Your top-up cards

Topping-up couldn’t be easier. Our smart meters come with top-up cards, one for your gas and one for your electricity each with a 19 digit top-up number along the front. This number can be used to top-up your supplies online, on your mobile, via text message, over the phone or at any PayPoint outlet, enabling you to pay for your energy whenever or wherever you want.

Utilita have a number of different cards depending on the smart meters you have so make sure you select the card that looks like yours when you come to top-up online.

 

Is there a minimum/maximum top-up?

The amount that you top-up varies by payment method:

  Minimum top-up
per meter
Maximum top-up
per meter
At any PayPoint outlet £2 £45
Online £10 £175
By phone on 0845 177 0797 £45 £175
By text (SMS) £10 £175
 

Lost your card?

Don’t worry, the cards cannot be used with any other meters, if you lose your cards, you do not lose any money. Just contact Utilita Customer Services on 0845 450 4357 to report the loss and they will arrange for a new card to be sent out to you for a small fee.

If you have a crime reference number the fee will be waived. It may be useful to note down all of your card numbers when you first receive them, in case you misplace them.