ECO Scheme

FAQs

• Who qualifies for the ECO scheme?

  You do not need to be a Utilita customer to benefit from Utilita installing ECO products in your house
  
  You're eligible for the ECO scheme if you are in receipt of one or more of the qualifying benefits a member of the household is in receipt of one or more or the following benefits*:
  
  - Income based Jobseekers allowance (JSA)
  - Income related Employment & Support Allowance (ESA)
  - Income Support (IS)
  - Pension Credit Guarantee/Pension Credit Savings
  - Working Tax Credits (WTC)
  - Child Tax Credit (CTC)
  - Universal Credit (UC)
  - Housing Benefit
  
  
  The EPC rating of your property is D, E, F or G if you are in social housing or E, F or G if you are private renting**
  
  *Qualifying criteria apply for all benefits and will be checked as part of your application. Some benefits are subject to household income threshold criteria.**If you don’t know the EPC rating of your home - don’t worry. We can determine this when a home surveyis carried out.

• I don’t receive benefits but someone I live with does. Can I still apply?

  Yes. If there’s a permanent resident living at the property who gets benefits, we could still help.

• How do I find out if I’m eligible?

  To see if you’re eligible, complete the short survey on the Utilita Home pages by selecting ' Apply' and our team will be in touch within 2 working days to discuss your application. You can also get in touch with us at home@utilita.co.uk or call 01962 679048, and we’ll be happy to help.

• Why do I have to apply online?

  Filling in the questionnaire gives us some basic information about your property and the appliances inside, to give us an idea of if you qualify for the ECO scheme.

• How long will the process take?

  It takes around 8 weeks from applying to the final installation. We’ll keep you updated throughout the process.

• Are there any costs involved?

  Utilita will provide fully funded installations if available under ECO4.