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Common questions

What if I want to pay by Direct Debit?

I'm moving home, what do I do?

How do I submit a meter reading?

How do I sign up for the Warm Home Discount?

How do I apply if I'm owed a refund?

How are Utilita Energy's tariffs structured?

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What is Pay As You Go?

Prepayment meters allow you to see your remaining balance, which can give you a better idea about how much your energy is costing as you use it - this can help you to save energy and money.

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How do I sign up?

We will handle the whole process for you. The transfer will be completely seamless as the same pipes and wires are used by all suppliers.

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How can I top-up?

No more bills, just easy-to-manage top-ups, automatically credited to your smart meters.

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Help Videos

Our videos are here to provide tips, support, and helpful information about your smart meters.

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Still need help?

If you've not been able to find the answer to your question, please get in touch below.